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Q. For example if you purchase something from a shop or store and are not happy with the item or they sold you the wrong item and they didn't do anything when you complained to them. Who would you then complain too?

A. If it is a small item (i.e:not like a car) we have Consumer Arbitrator Committee, which operates within the provincial directorates of commerce and district governors' offices.
When you apply to CAC, and they investigate and try to find a solution.

If it is a big thing like a quad bike, car, etc. you have to apply to the Consumer Court.

Dispute Cases:-

• defective goods or services
• unfair terms in a contract signed by a seller or supplier
• failure to make a necessary discount on early instalment payments, or miscalculated discount
• failure to deliver goods and/or services in package tours
• failure to properly deliver prepaid goods on time
• failure to deliver goods on time or failure to provide a refund if the consumer exercises the right of withdrawal
• costs not specified in a contract signed with a bank
• subscription agreements

Depending on the price of the goods or service, it is necessary to apply to either a consumer court or the Consumer Arbitrator Committee, in order to settle the dispute.

If you do not have a consumer court in your area, you need to apply to the local civil court. (which can function as a consumer court)

Consumer Courts
Consumer courts are located in Ankara, Istanbul, Izmir, Adana, Antalya, Bursa, Samsun, Konya, Mersin and Kayseri provinces.

- Applications to consumer courts are exempt from court fees.
- Appeals must be made to the consumer courts.

Consumer help line - 175


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